Please read out this policy carefully.

Please read this policy carefully before placing your order.

At Dealonation.store, we strive to ensure customer satisfaction. If you receive a defective, damaged, missing, incorrect, or otherwise problematic product, you may request a replacement or exchange subject to the conditions below.

1. Replacement, Exchange & Return Window

  • All issues must be reported within 3 days of delivery.
  • Products must be unused and in their original condition, with tags and packaging intact, wherever applicable.
  • You may request an exchange for a different size or product, subject to availability and approval, or receive store wallet credits for an eligible return.
  • Products purchased under sale offers, promotional discounts, or combo deals are not eligible for returns or refunds, except where required by applicable law. Exchanges or replacements for such products are available only for a size change, where applicable, or a verified defective product.

2. Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for every replacement, exchange, or return claim. The video must begin with the sealed package and clearly show the seals on both sides before opening. The package must be untampered with, and the video must show the complete opening process and the product received. Claims without a valid video showing intact seals at the beginning may be rejected.

3. Quality Check & Approval

All returned products are subject to a quality check at our warehouse. A replacement, exchange, or return will be processed only after the reported issue and product condition are verified. Claims involving damage caused by misuse or improper handling, or products that fail the quality check, may be rejected. Any rejected product may be shipped back to the customer.

4. Refunds, Store Wallet Credits & Shipping Charges

  • Refund Method: Approved return amounts will be credited to the customer’s Dealonation Wallet only. Refunds will not be issued to the original payment method, except where required by applicable law.
  • Return Processing Fee: A return processing fee of ₹350 will be deducted from the eligible return amount. The remaining amount will be credited to the customer’s Dealonation Wallet after approval and quality verification.
  • Exchange Options: Customers may request an exchange for a different size or product, subject to availability and approval.
  • Shipping Charges: Shipping charges are non-refundable and cannot be carried forward.
  • Reverse & Forward Shipping: For phone cases, screen protectors, and other mobile accessories, reverse shipping charges are ₹149, and forward shipping charges are ₹99, where applicable.
  • Shipped Prepaid Orders: If a prepaid order has already been shipped, the amount will not be refunded solely due to cancellation or a change of mind. Re-shipping charges of ₹149 will apply where applicable.
  • Sale, Promotional & Combo Orders: For eligible refunds involving unavailable or out-of-stock items, the amount will be calculated according to the discounted offer value applicable at the time of purchase, not the original product price.

5. Post-Usage Liability

Once a product has been used, we are not responsible for damage or issues arising from usage, mishandling, or improper care. This does not exclude any rights or remedies available under applicable law.

Contact Us

For replacement, exchange, or return requests, contact us on WhatsApp at 9311 131 480 within the applicable claim window and provide your order details and unboxing video.

Thank you for shopping with Dealonation.store.